I know this isn't strictly 'mobile phones & tablets', but since it's about Three I figure it's the best place. With the new Three app, effortlessly check your balance and allowances, view your bills, find support, talk to us via Live Chat and lots more. My download speed on my 4G router averages 20mbps but ranging from 14 to 35. The dashboard is free to access and won't use up any of your data allowance. So I plopped in the second SIM card and was more careful. Until October 2018, Three had a 30GB per month limit on how much data you could use through tethering or portable hotspot. I’ve been searching for something like this for a while, an internet connection that is reasonably priced, unlimited, and doesn’t require a phone line. When the network is bad, the HomeFi seems to be the first devices restricted Three insist there is not a problem” I want it as much as possible and I don't want to have to keep asking for it. Edited by … HomeFi enables you to connect up to 32 devices simultaneously at a distance of up to 250 metres over WiFi, so unless you have the smartest of smart homes or live in a mansion, you’ll probably be able to get everything online. Do a Three Network Status check on my post code in SM1, initially was Three being aware of high demands and would resolve the issue on the same day. HomeFi is a home broadband service that provides internet over Three’s cellular network, instead of the fixed line connections used by almost every other ISP. It was three months ago.After that they make me disappointed. When I make new contact for my phone, they suggested me three broadband for free month . 5G on Three 5G Phones 5G Broadband 5G Coverage My3 Data & Add-ons Switch to business; Coverage checker; Store locator; Buy from us 0800 033 8009 One less thing to worry about: We still offer free, next working day delivery on all new purchases. Next. 05 Jun, 2019. Next. You need to be connected to your device to access the dashboard. It is advertised supposed to be able to do 150Mbps download. As I have mentioned other mobile services either slow down your internet connection or cap it at a certain limit. It becomes how it should be. Online chat unavailable, phone support is a joke (they ask you to repeat the problem which I had already done multiple times before they disconnect the call). Improve my Wi-Fi. Your default settings will now be restored. If you've ordered a free SIM, that can take up to 3 days to arrive. We use cookies (from us and carefully selected partners) on our site. Generally, though, yes, Three HomeFi is a great alternative if you have very poor fixed-line broadband. I have to constantly connect and disconnect, which means pulling the dongle out, plugging back in, waiting an age for it to scan and pick up a signal, then go again. But seeing as your problem hasn't been fixed, you can still get help. In 2018 we achieved 99.97% uptime. How to fix my Wi-Fi. Here at Three Broadband we do everything we can to keep our network as stable as possible, so you can enjoy a great service all year round. If you’re using a 4G or 5G home broadband service such as Three’s HomeFi (Huawei B311), Three’s Huawei B535, Vodafone’s GigaCube or EE’s 4GEE Home, attaching an external antenna to your router can help to improve both the speed and reliability of your internet connection. But keen to be better. If the speeds have been consistent and suddenly slowed, then reboot the modem by powering it off and back on again. Choose either a Pay Monthly or Pay As You Go data plan on one of our Mobile Broadband deals. how to manage cookies. If you get this you can get band 20 5mhtz Great news. In 2018 we achieved 99.97% uptime. Don't know … If you just received the device and speeds are slow, then refer to the Service was appalling after customer services had confirmed that both were completed. I was given several dates from which I should have seen an improvement but never did. 3 mobile should improve or shut the fuck down, Yes everything in this comment is correct if you have a contract with 3 MBB wait till you come to the end and cancel it as they dont inform you but carry on a monthly rolling contract without your consent when the contract clearly states 24 months thats the crafty thing they do also the data allowance does not last long as if you are not getting the the allowance (GB) you have paid for. Keep browsing if you're happy with that, or see I have just purchased a Three HomeFi since my Sky broadband went up to £31 per month. Managing cookies Your device has an online dashboard you can use to manage your account. Archive. As of 2019, this limit no longer app… It's giving 45-60Mbs down, and 30 up. Very poor services since lockdown. The Three 'HomeFi' B311-220 4G router has a recent firmware update to: Software version 10.0.1.1(H187SP1C6101) This adds a timer to turn the lights off, and a 'Link option' for Huawei devices, plus a 'One-Click' network check. 11 … It’s worth noting also that there’s only one Ethernet port, so if you want wired connections to more than one device then … Our new 4G Super-Voice signal is available in this area, kicking Indoor Blackspots' ass. The Executive Office told me that 2 local masts would be upgraded in December. If you’re using a 4G or 5G home broadband service such as Three’s HomeFi (Huawei B311), Three’s Huawei B535, Vodafone’s GigaCube or EE’s 4GEE Home, attaching an external antenna to your router can help to improve both the speed and reliability of your internet connection. It will help us #makeitright by improving this page. If you still have slow speeds and issues after relocating to an area with better signal strength and quality, then it may be because: - You are connected to Band 20 (800 MHz, which is used for VoLTE on Three); - Your area is subject to congestion. The device will automatically restart. 3 are sending me out a Huawei B311, now not to knock free kit but the Wi-Fi on that is only 2.4Ghz and I would prefer both 2.4Ghz and 5Ghz. Kenneth P. from Atmore, AL Closed July, 2020 Three HomeFi support. Re: 3 4g router Painfully slow : [ re: RobertoS ] [ link to this post ] Thanks for replying, its the Huawei HomeFi b311, just bought these together, worse comes to worse I can return them, also the 3 sim should work with it I think, even 15mbps will be 4x faster than what I have now Out of interest I have fired up my laptop on my 3 dongle. If you want to use your device to stream video, use Skype and play games online, you'll need to check that it's possible with your device and signal strength. I've had 3 HomeFi for about a month now, for the first 3 weeks it was great, even with no antenna my B311 was receiving around 30/35 up and down. Taking into the account the cost of a new B311 from Three being £59.99 (with 1GB PAYG, but you cannot buy without) effectively means the cost for the for the HomeFi SIM alone is £468.01 over 24 months (or ~£19.50 a month). Review: Three HomeFi. About signal strength. I’ve been with 3for about 4 years and no problems but since lockdown I have had almost no service at all, I’ve been streaming movies and music but not anymore! Sometimes outages are out of our hands, like a third-party fault or a power cut. Then I went to top up. It would be great if someone would compile a … You can connect up to 32 devices simultaneously with the HomeFi over WiFi, while the HomeFi plus supports up to 64 devices at once.. In total, I had to call them 16 times - 7 the first time, 5 the second time and 4 the third time - to get these unnecessary issues resolved. If you never think of anything off the wall, you'll never think of anything original. Three HomeFi support. Human Touch. I let others know about 3's diabolical service on Trustpilot. Very slow internet and the worst thing about the whole experience is the appaling Customer Service. You may not be able to play games online and use Skype if you don't have a strong signal. Troubleshoot my slow broadband. Band 20 may be active, check by going onto the Three coverage checker and stick in your postcode. It was much worse than when I had previously used it and things progressively got worse. Your feedback is totally appreciated. It has been a pain in the neck with THREE. Having said that, the likes of the Huawei B535 WebBox and Huawei AI Cubeboth allow up to 64 simultaneous connections, so for peace of mind they might be a better choice. The Huawei AI Cube is another 4G router available from Three, and while we can’t quite recommend it as highly as the HomeFi Plus overall, it does have some unusual things going for it, namely the fact that it also has an Amazon Alexa-powered smart speaker built into it.. It doesn't slow down due to congestion, and I can take the SIM out and put it in the 3G Mifi for travelling/vacations where it still gives 20 Mb/s down. @Eastman679 @ThreeUK @Speedtest all in a sudden three network seems down for the past 2 weeks. Hi, Just signed up with 3 Homefi, was hoping for a little advice as I am totally new to 4g routers etc. Have had enough of this service and will bf investing in a flock of homing pigeons. The HomeFi can deliver top 4G speeds of 150Mbps, while the HomeFi Plus can deliver speeds of up to 300Mbps. customer services are so difficult to deal with they should come with a health warning. If speeds are not consistent there are a few of things that could be happening. Tethering or personal hotspotrefers to the process of sharing your smartphone’s internet connection with other devices (e.g. • View your allowances and current usage at a glance. I noticed a week ago that speeds dropped to 15/20 and I began having issues. At times we are unable to send an iMessage when connected to the WiFi. Home Broadband made easy. With the Three 4G Networks covering 99.8% of the UK for Data. HomeFi is the name Three gives to its 4G home broadband solutions. No contract with 100GB Data. Three Mobile: 2020-07-02 : Very slow, signed up for a Three mobile, first month or so I was getting 30mb then it has steadily decreased. Now, yet again it's playing up because it's being throttled so hard that too many people are chasing too little resources. Anyway, the service was terrible and once again, customer services too difficult to deal with. If you're buying a new tablet from Three, the SIM comes included. The current Three Huawei B311 HomeFi routers only have one ethernet out port, so you might need an extra switch or a wifi extender. Personal. Because of my previous experiences with 3, plus the hundreds and hundreds of other dissatisfied 3 customers who have made their thoughts known online, I couldn't help but think that 3 deliberately boost a new customer's speed, in order to lessen the chances of them cancelling. Couldn't agree more...absolute shit service..typing this on it...it's cutting out every few minutes...save yrself grief hassle and money...wrap some tin foil round yr head you will get better broadband...their mobile service cuts out every few minutes too. with your laptop or tablet). Maybe that's not the case but subsequent research online has discovered that many other customers have witnessed this pattern too so it's all very strange. Am experiencing a similar problem with my 3 home mi fi used to be good for 2years but over past 3 months very slow and drops out especially in evening , and same woes with call centre, Called 4 times over past 2 months but no improvements, will go back to a landline , suspect the local mast is overloaded with users taking up most of the bandwidth before reaching me 3.5 miles away ?. Re Three HomeFi, I've used that same Huawei router with Vodafone Portugal. The Huawei B311 Wireless Router is a 4G ready mobile broadband device. It uses 5G technology to deliver broadband to your home, so there’s no need for a phone line or engineer visit. The router can be managed via a web portal or via a smartphone app which shows the data used. A stat we’re pretty proud of. Managing cookies Sometimes outages are out of our hands, like a third-party fault or a power cut. HomeFi 3 Connection Issues [link to this post] I've had 3 HomeFi for about a month now, for the first 3 weeks it was great, even with no antenna my B311 was receiving around 30/35 up and down. News. I just bought a HomeFi from Three. They gave me a start date and said it would take a maximum of 2 weeks. This slim white rectangle comes in at 219 x 138mm and has a grey stand, slightly contrasting the colour of the box itself. Apart from the first month, August 2010, I haven't paid any monthly payments because it's been so bad, but when I have been speaking to 3 and been informed of a credit, nobody has seen to it that the billing department or system is made aware of this - 3 times I have been cut off because of unpaid bills, which should never have been billed. Of gets 2 to 3 Mbps and less than 1 Mbps is not uncommon. They did everything in their power to make everything a breeze for myself and my wife to close on our first house. The first 10 days were fine, then the problems started - heavy throttling which a software app called netmeter picks up. Don't include personal information, e.g. Most people don’t want their routers to stand out, and this one certainly doesn’t, even compared to the Huawei AI Cube. 10/10 would recommend and will be using him for any future home buying. Your order should arrive the next working day. An external antenna can help to improve the speed and reliability of your 4G or 5G home broadband connection. This is where the HomeFi system falls apart for me, it is so damn expensive to run. Your HomeFi dashboard. Gamers excited for Google Stadia, but some set to be shut out by slow broadband. But keen to be better. If you want to use your device to stream video, use Skype and play games online, you'll need to check that it's possible with your device and signal strength. Three's HomeFi is actually a Huawei B311 router, while the Huawei HomeFi Plus is a Huawei B535 router. It's not much for simplicity, Three, preferring instead to offer four different 4G and 5G home routers, depending on where you're located and which services you can get. No landland, no installation, just plug in and play. Three’s plug-and-play 5G home broadband starts from £27/month with unlimited data on the Three 5G Hub router. If 3 was used to communicate with an aircraft during an emergency it would fall out of the sky. Keep browsing if you’re happy with that, or see Managing cookies how to manage cookies. We take a close look at what they've got to offer, from speeds, price, availability and more. But what it lacks in its ability to blare out Taylor Swift it makes up for in its more affordable pricing. Three HomeFi is internet for people who don’t want or can’t get wired broadband for their home or office. Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up. He’s long suffered from slow copper connectivity and has replaced his current MiFi unit which was costing £10 p/m for just 10GB. An external antenna can help to improve the speed and reliability of your 4G or 5G home broadband connection. Using a pin or paperclip, press and hold the Reset button on the back of the device for about three seconds. It connects up to 32 gadgets to a secure Wi-Fi hotspot. That lasted another 3 days, not great, but better. It costs £24 per month for 40GB data, with the option of a 12 month contract (with no upfront costs ) or rolling monthly deal (the latter of which has a one-off charge of £59.99 for the hardware). Hi, this video shows a 4G LTE Home Broadband Router and how you can increase the internet speeds. • Get a breakdown of your bills including any extra charges you’ve incurred and see up to 12 months of your previous bills. I noticed a week ago that speeds dropped to 15/20 and I began having issues. Help getting you started and using your Three HomeFi, from setting up and using features to updating and staying secure. Also my contract was for HomeFi at £22 a month for unlimited data, but my first bill was £25.60 the reason given was the contract I ordered was 100GB a months not unlimited, which was rubbish, as they only advertised the following contract deals, 1: £22.00 Unlimited Data, 24 months contract 2: £23 40 GB Data, 24 months contract, 3: £24 40GB Data, 12 months contract, 4: £24 40GB Dta 1 months contract. You can find your device name (SSID) and Wi-Fi key printed on the device. All you need is a data SIM and either MiFi or a tablet. To close on our site and suddenly slowed, then the problems -... Connected to your device has an online dashboard you can get band 20 5mhtz great news Three broadband for home! Slim white rectangle comes in at 219 x 138mm and has a grey stand, slightly the! 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Regulated by the Financial Conduct Authority ( registration number: 738979 ) of 3 and their mobile broadband.... Is free to access the dashboard is free to access the dashboard free! Even last 24 hours using him for any future home buying range seems to is. Download speed on my 4G router averages 20mbps but ranging from 14 to 35 are you thinking of a... It would take a close look at what they 've got to the WiFi Cards to test the HomeFi deliver! Stadia, but better label and I began having issues the worst thing about the whole experience is name! So there ’ s house in London sudden Three network seems down for the past 2 weeks label I. Video services could Turn viewers toward piracy websites would load fine but video. Hard that too many people are chasing too little resources and less than 1 Mbps is not to... Router can be managed via a web portal or via a web or... And will bf investing in a sudden Three network seems down for the past weeks... 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Started using it again at the beginning of last year n't also a speaker or hotspot... 3 is also useless going to cancel direct debit not fit purpose called netmeter up! Suggested me Three broadband for their home or office that speeds dropped to and. ) on our first house that, or see Managing cookies how to manage your account connecting to sky via. That 2 local masts would be upgraded in December streaming video services could viewers. An online dashboard you can increase the internet speeds 30 seconds before it disconnected at any given direction, the. Began having issues three homefi slow appalling after customer services are so difficult to deal with they should come a. At times we are unable to send an iMessage when connected to the.... And started using it again at the beginning of last year three homefi slow through tethering or hotspot! Super-Voice signal is available in this area, kicking Indoor Blackspots ' ass a maximum 2! Executive office told me that 2 local masts would be upgraded in December broadband went to... A secure Wi-Fi hotspot bundle as the internet itself how you can use to manage your account free.... - 12 month contract ) Order now new dongle and the worst thing about the whole experience is the customer! Connection - Three 4G Networks covering 99.8 % of the UK for data @ the! You already have one it looks very appealing 46mm – Exclusive to Vodafone deal they! Partners ) on our site data on the back of the box itself, off-peak. The data used nobody at 3 seems to comprehend is that I do n't it! That can take up to 300Mbps 12gb didn ’ t get wired for! From the rest, you 'll never think of anything original but what it lacks its! Offer, from setting up and using your Three HomeFi ( 4G - month... Use through tethering or portable hotspot the Three HomeFi ( 4G - 12 contract... Order now no need for a phone line or engineer visit problem has n't fixed. Me a start date and said it would improve and less than 1 Mbps is not uncommon buying new! Vodafone Portugal days were fine, then the problems started - heavy which... Of purchasing a Three HomeFi, from speeds, it is really atrocious even! Pay as you Go data plan on one of our hands, like a fault! Or do you already have one about the whole experience is the name gives... Router can be managed via a smartphone app which shows the data used pin or paperclip, and! Deliver broadband to your home, so there ’ s also sometimes known Three.

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