The truth was that our cost doubled…even quadrupled depending on how much we batched in a month. We occasionally send out emails with special offers. The salesman outright lied to me to sign me for one year. If I am wrong on this, can EVO please respond to these last 3 complaints. NO CUSTOMER SKILLS. It still shows the wrong address on my payment processing statement. I received a phone call and email from Evo to let us know they have flagged the transaction. DANGER-DANGER-DANGER! So now I will wait another hour and call back again. They said I can cancel my account but it will cost a fee and I won’t be able to get my money that is on hold until 30 days after I cancel my account. I had never heard of EVO. I’ve been on the phone with EVO Payments, Inc. 3x in the past month each time they say they’ll get back to me. that it wasn’t necessary. Merchants end up suffering because of a lack of transparency in pricing and inconsistent experiences in sales practices. Almost funny if it wasn’t going to cost me thousands. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. That means, the total processing fee have to be greater than $25. when you complain there is nothing that can be done. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. They have gotten to the point now where they are just plain lying. I am reporting to the BBB today and will be switching merchant services by the end of the month. So as for recommending them they have a bad customer service and no supervisors on hand to handle the problem. They are rude, unprofessional and they charge fees for terminating even thought they give you the run around. My first batch transaction (which was within my application amounts) $6000 is being “held” by this company and then all of a sudden close my account and list me on the Terminated Merchant List. Had to go all over town looking for a plug for one of their machines..only to find out that the machines did not work.SUGGESTION?? Read print, they promised me low rates and an $8-$9 monthly charge, they were charging me $40 per month for two years, I didn’t know because they don’t send paper statements. I still cannot get a good answer as to why this company continues to steal my money from my account. Hidden fees. Social media is often a good place to check on the company’s current focus or to try to make the first contact. It’s like here here here here we got exactly what you want and (promise promise promise X 10) well not really. They should have a zero). I understand the minimum fee charge but have never been charged as we put through hundreds of thousands in credit card transactions each month. Your contract with them renews unless you give them 90 days cancellation notice. : I usually take the rants of former employees with a grain of salt, and this one isn’t the exception, but it’s still a bit of info that all merchant’s should be aware of. Every year since, I notice increased fees. The absolute worst customer service I have ever experienced. I work for EVO Payments International. Espera It would be nice for it to be displayed more prominently on the application page (that’s where it matters most), but you’re right nonetheless. I didn’t see them on your list of rated companies. EVO payments has a good company culture at its Tampa location. He was like a used car salesperson. I think that this is very unprofessional and damaged my business in many ways. I’m on hold again now and am at 24 minutes. We no longer do business with EVO. I cancelled my service with them in May 2019. Nonetheless, EVO’s complaint volume is pretty high in comparison to other processors of a similar size. Had no issues with them or BOA, Organization Name: Energy Psychology Group, Inc. BEWARE of Evo Payments and DO NOT use them as a merchant services provider. While the state your fees to be an average of 1.9 to 2.7 percent, we have NEVER had transactions fees lower than 4.5% plus reward fees associated with Mastercard and VISA. EVO serves SMB and B2B merchants, as well as POS resellers, ISVs, ERP integrators, ISOs and Agents, and eCommerce partners. Do not buy masks from unknown unreliable websites! 4) Your New agent should help you cancel your old account. Companies that pay for a BBB accreditation typically receive an A+ rating regardless of the number of complaints filed against them. In my book, a 3 out of 5 is average, aka not below-average…that’s not too bad. Donorbox is a versatile, feature-rich, and easy-to-use donation management system that can help you attract more recurring donors. And it keeps on happening with them. After being serviced for over 15 years, I am still liable to pay a $395 cancellation fee because my contract automatically renews in December. How can I be compliant and non-compliant at the same time? Thats about it for the positive.The Negative: The RUDEST possible customer service in Montreal, QC. Ive been with them for 5 years and they still charged me $500 because i dint give them non renewal notice. Spend a bit more and get a better experience. While these terms are common in the merchant services industry, they’re not something that you should accept. I finally said goodbye because she continued to talk over anything I said. Go with square or literally ANY OTHER PROCESSOR. Now needless to say they already have a signed contract from the customer saying they have the merchandise in hand and in good working condition. Since so many different entities resell EVO’s products and services, it’s nearly impossible to provide an accurate overall assessment. )I’m in a very competitive industry where people can be ruthless. I never had a contract and am unable to get them to stop charging even though I’ve never used their bank card services. They continually promise to provide information, and continue to lie. They never supplied instructions on where or how to return to them. be very very careful. EVO does not find “signature delivery” to the billing address acceptable proof. You only have 10 days from cancellation to get it back to them or they automatically charge your account. My banker one day said that’s not them and we traced it down. Everything You Need To Know About Small Business Payroll, Beginner's Guide to Starting an Online Store, Advanced Guide to Growing Your Online Store. Stay away from this company. You should be ashamed of yourself. I was fascinated by the specifics – Does anyone know where my business might locate a blank IRS W-9 example to use ? Again after 10-15 minutes on hold, the rep connected me to a senior account administrator (after another 15 minutes on hold) who told me to fax a letter asking to close the account, which I did.As of today, after 4 more calls, each with a 15 minute wait, I was told they would connect me to the senior rep. Each time I was cut off after 20 minutes on hold with no answer. The EVO site is HTTPS secured, but I’m not sure which company it’s through. From implementation onward they were nothing short of incompetent. They just want to take your money and then they don’t care. and filing a fraud charge against them if they don’t credit my account as they claim. On the fist statement, they were actually higher than our previous company. is their site. Since taking over the business we were in possession of all the assets of that previous business. Would never use them again or refer anyone to them. Organization Name: The grind and grill cafe. I don’t have any debt etc. They tacked on a bunch of fees and when I finally had enough and cancelled their service they charged me $395. I did agree on a 15 cent per batch fee and a $5 electronic access fee. I found a less expensive and more timely service to handle my credit accounts. Please wait while we verify that you're a real person. I read the contract and agreed to the terms of the contract.The sales rep said that the application would be sent in and upon approval, I could expect my New terminal would arrive 4- 10 days. Opinions expressed here are author’s alone. Home » Merchant Account Reviews » EVO Payments International Review. they promised that to me to but never kept their promise. I am looking at entering the Merchant Services Industry as a Sales Rep/Account Manager. They are not willing to work with you. Further, individual countries are quite independent of each other in terms of promoted features and overall marketing approach. When market conditions bring prices down these companies(like the cable and internet/phone) keep you at the old price as long as they can and then stick you with whatever they think they can get away with when you find out and leave. Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. thx for listening. I have been trying to get my funds released for three days now. You can actually see one part where theyve used whiteout to change it. With 99% of credit card processors, there is a monthly minimum around $25. I’m normally a nice person, but I’d spit in the face of whoever decided to think it’s right to drop my company without any notifications of headsup. Please cancel all my services with EVO payments. 10% of all transactions until they feel this is all over. I told them to cancel the contract application because they couldn’t deliver the services at the rate promised in the contract.They said they would. This company is about playing games. EVO Canada is the Canadian brand this company operates under. We recently started with EVO and I found that their customer server was quite good in comparison to the last payment processing company we used (Mechant Services Inc-they initially approach you as Federated Payments and now that I’ve cancelled with them they have sent me a letter (I’m the CFO) to my personal residence sending me to collection services for a cancellation charge. Filed police report, and going to see lawyer next week. They are treating us as if they are private company out to scam small businesses.We just want our money back immediately and be done with them . The bottom line is that they created so much headache than savings for naked Swirl. they just take money out of my account every month. Seu conteúdo aparecerá em breve. This process is automatic. $925.20 divided by 23 days in Feb=$40.22. The chip card reader did not work. Cancelation requests using their form remain unanswered. 210 EVO Payments reviews. They charged me $177 for ‘pci compliance’ but I had already cancelled the shopping cart that wasn’t compliant and adopted a new, compliant one. EVO Payments gets our expert seal of approval. They blamed me for all the trouble with the machines. Thanks I can send you copies of our invoices. Very friendly, professional , courteous and above all very helpful. People reading this may wonder why it’s taking so long in between notices and cancellations. Because more and more providers today are offering agreements that don’t include these unpopular features at all, including all of our top-rated processors. Luis, What did you find out about the 10%? I have never had a more difficult time fixing the MANY problems they caused. There are horrific and will not respond to our calls and emails to get refunded for these charges. Electronic Payment Systems is an Englewood, Colorado-based merchant account provider that is almost 25 years old. Perhaps this will at least result in a reply. They did agree to take that off, but when I decided to change back to my previous company, they gave me a fax number that didn’t work (I faxed the cancellation sheet 10 times, called several times to make sure I had the correct number and then finally called to get an e-mail address. Unless you’re running a very small business and can benefit from flat-rate pricing, insist on an interchange-plus plan. Three years later they were still holding money from our seventh launch. Has anyone contacted the FTC? Organization Name: U.S. Farm Stay Association. I would not use this processor if the service was offered for free. My first batch transactions for 3 weeks seemed to work fine. When I first found out they were taking the 10% I tried to login into my account with them. I wonder why do I owe them an explanation. The EVO Snap* news section is less helpful; the latest article was published in 2016. STAY AWAY!!!! They took back the ones that we bought and exchanged them for different ones that were not as easy to use because they were on a leash. Of course, we’ve closed our bank account so that Evo could no longer bilk us any further. So I had an active merchant account with Evo Merchant Services for over 3 years with no problems. I honestly believe they deliberately toyed with me maybe for what I had said the year before. I’m thinking of just plugging back my in my old machine with old processor . Organization Name: Gateway Veterinary Services Prof Corp. Why didn’t someone contact me before? He acted very put out and had someone else call me back to deal with me. This issue has been resolved. I think i may lose money but they will lose another unsatisfied customer. really?! Check Out Our Preferred Credit Card Processors . My rating for EvoPayments would be a BlackHole and not a star!!! They just don’t get back with you if they can’t beat the rate. EVO Snap* appears to be a promising product, although we wouldn’t recommend signing up with EVO Payments International just to access this one product. TouchBistro is one of our top picks for Restaurant POS! I was reviewing my bank statements back in November and noticed that I had two credit card processing charges. I’m not sure because I haven’t got it yet . I visit them every chance I get. They said they can’t honor my signed contract because my salesman was not allowed to do that. We have never lost any chargebacks in the past by following a few simple rules of common sense and we have lost every chargeback only with EVO because they state in writing that signature on delivery to the credit card holder billing address is not proof of delivery. A 3 YEAR CONTRACT!! 1 months later, they helped themselves to $1090.00 out of my checking account and no correspondence to return equipment. All Rights Reserved. No way. Any help would be appreciated. 3) Ask for a Month to Month contract. I guess they are reps ? If they were hiring in my area, I’d be on it like white on rice. You wouldn’t sign a contract for the house next to the one you want then why sign a contrat for a provider you don’t want ?? They’ll hang up on you or pass your call around saying the next person is higher up but you’ll get no response. When there is an issue, it’s resolved immediately. I just got this processor and its a nightmare! He enjoys reading, photography, hiking, and numerous other outdoor pursuits. Dishonest practices refuse to return calls- have stolen more than 3000 from my business and will not acknowledge any wrongdoing. For one month, I had only a $ 100 charge, and when I received my statement after Evo took out all their “reduced” fees and charges, the disocunt rate ended up being 35%! They told me I couldn’t close my own account w/o talking with the account executive first. DO NOT USE EVO. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. Started with them through and cancelled account when I moved the merchant services to shopify. Organization Name: Metro travel Services, Inc. naked Swirl batched a total of $262.71 on dates Feb 1 – 4, 2010 with Evo, and the TOTAL charges was $33.32 which calculates to be a staggering 12.68% rate. – Different answers to same question Please withdraw my complaint. | Read 121-140 Reviews out of 134. They will nickle and dime you to death. Do NOT do business with this merchant servicing company. We want to cancel our contract but are really afraid since they have told us they will charge us the full rental and fees for the next 5 years! Both Risk Department representatives were so rude and nasty – when I stated that I shipped the items that the payments were made for – there response was “TOO BAD”. 100% profit in the pocket. I was not contacted regarding the missing signature. While the standard agreement does not specify an early termination fee (ETF), reports from merchants indicate that this penalty can be as high as $500. Honestly, it’s easier to file company taxes than it is to get anyone at EVO to do their job. I called the local rep and he again told me he would take care of it. If there is a class action to sue this company please let me know. We sent them pictures of the scratched up and dirty terminals that they sent us which were the wrong terminals anyway. EVO Payments International has been accredited by the BBB since 2017 and currently has an A rating. Political Signs Must Go! when you call customer service to question these practices [Name Removed] will laugh in your face. Three months of incorrect billing and non-contracted rates, calls to salesman, home base promising to take care of the problems, prompted me to cancel my account for Breach of Contract on their part. Bad bad bad. You can check out the dedicated EVO Snap* website for more on this (and note that the asterisk on Snap* is part of its name, not an indication of a footnote!). I used EVO up until about a year ago. Most of what I have read here seems to be incompetent business owners who do not properly due their due diligence at the start. They will never fight back to get your disputed money back.When my POS needed upgrade, I was promised to get help but after wasting almost a year and losing disputes money, and paying more processing fees, I was told that I should get the help from my original POS system company. They are hucksters and it looks like they just get away with it! Abbiamo notato alcune attività sospette da parte tua o di una persona che condivide la tua rete Internet. If you send an email. About 8 months ago I called to cancel my account and even though I had been a customer for 4 years, my contract had not yet expired. I also got $328 in merchant fees that day(!!!) Machines not working and still being charged. EVO Payments, Inc. (NASDAQ: EVOP) is a leading payment technology and services provider. Product & company names, logos, and trademarks referred to on this site belong to their respective owners. Write a review. This is fraud and misrepresentation in our estimation. Twice, I spoke to someone who told me to write an email, which I did twice. you must close out your machine by 6pm est daily,,it you don’t it could be up to 3 three days to see your money deposited into your account. You need to abide by you’re contract but they do not need to abide by their contract. They have charged me $102 per month for three months AFTER I CANCELLED. If EVO would bring their services into this century, that would be great. I work with a nonprofit theatre that has been doing its best to just stay open, and your company arbitrarily decides to keep 10% of all proceeds in escrow – even from donations, with absolutely no indication of when we can get that money back. Unless you need replacement paper for your terminal they won’t actually help you with anything. I was told by sales team I can cancel at any time but when I tried they said I had to send them a letter in writing 3 months before my contract date. People in the call center called me a liar when I said I was part owner, and I have been told that supervisors no longer want to talk to me. First they kicked to me underwriting AFTER i started processing because they didn’t have required forms . EVO has multiple on-site security features, including VeriSign. We called, and was told, “the old account was never canceled”. Overall, EVO is compatible with merchants who process in-store, online, and in-app transactions. They have multiple websites that they never tell you about. It is darn near impossible. We’d also caution you that, like many other traditional merchant account providers, EVO has received numerous complaints from merchants about their rates and fees going up significantly after they’ve been with the company for a while. It would have been great to have had this attention from the start and to not be dealing with contractors who identified themselves as the company. There are merchant services providers on the market today that have geared their services and pricing to serve the needs of small business owners better. “Well, I talked to the owner last week and he told me he wanted to set up a meeting”. Nice colleagues, feeling of solidarity below management level as we are all underappreciated We highly recommend Lightspeed POS for small businesses looking for a feature-rich, tablet-based point of sale system. We spent hours on the phone trying to resolve equipment and billing issues. I joined EVO July 13, 2011 and have yet to receive any credits to my account. Reps do have the flexibility to lower these if they want but there is also a cost of having credit cards available for your customers. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. and if you read the fine print cannot be held liable for any information that has been conveyed.That same fine print, that takes a magnifying glass to read, also mentions in the 2nd to last paragraph a $350 cancellation fee within the first three years that was never mentioned. No other fees agreed on or shown. We had already planned on changing our POS System to a clover and weren’t trying to attach to anyone. I closed my bank account so that they don’t charge me for the service I don’t use. They are rude and condescending and bring high pressure sales to an entirely different level. The quote will not be detailed….it will be VERY generic….just basic rates, but what I will make their money is on the hidden charges….monthly minimums and charge back fees. If I could give a lower rating I would. I called them several times and they finally told me that it was done in error and it would be credited back to my account on the next billing cycle. While the company might be a decent choice for a larger business or one that needs support for international sales, we cannot recommend it to small business owners. I told the rep on numerous occations that I had discussed program with my boss and he is not interested and their rep says “Oh I thought you were in charge of the POS machine?” I am in charge of the machine but if my boss has specifically told me he doesn’t want to get involved with these companies I am not going to. If you continue to see this message, please email Confused, the deposits kept going through on the old bank account, so I called and made them aware of that issue which another rep told me that it will go through when I receive the new device (that was not explained to us initially, red flag). If you receive a quote from the company, we highly encourage you not to blindly accept it as written. I didn’t sign a contract with any term so where does the early termination fee apply? Then they drop you like yesterdays trash! It has three different people’s handwriting, and is obviously cut and pasted from previous agreement. Six months later out of the blue they send me an invoice for a debit machine (they had to replace the initial one as it was not working). With square, at least you can access all of your stuff online (one website, not multiple with different logins). Obviously different handwriting, both pieces of paper obviously the same, except where they have filled in my signature, and changed a couple things so it looks like a new document. The company initially received a poor review on CPO after a sales … Glassdoor has 227 EVO Payments reviews submitted anonymously by EVO Payments employees. I do work in the industry, and have for 7 years. I was even told I had to send a photo ID because they needed it on record. My suggestion – DO NOT USE THEM!!! It might be a free machine and supplies to start with but trust me its not.. Then try talking to the employees of this company, you get offered no help. I am still being charged $25 a month in Aug of 2020. Customer service is the worst I have ever experienced. If they’re not sick, they’re good at making me feel that way. The possibility of it being true is all that matters, so keep your guard up if you plan on dealing with them. Also they claimed they could take another 120 days to return my money. A few days ago we processed a large transaction and Evo flagged the transaction. They are holding hundreds of thousands of dollars of OUR money, and have not communicated in any way for weeks. In my opinion it’s poor choices and poor business skills that makes you think your getting ripped off. We promised lower rates etc. Evo Of Upstate NY… Give them a check if you live in the area. STAY AWAY from this company at all costs. I would stay away from EVO and their shady practices. While you may follow all the rules of common sense, ship to credit card billing address only and require a signature on delivery at the delivery address, you will not win in the event a customer performs a chargeback. She finally calls to let us know they aren’t comfortable approving the transaction at this time. mensagem, envie um email para BEWARE! When roles are replaced, new … BigCommerce Vs Shopify: Which Is Better For Your Business? Reply from EVO Payments UK. Keep looking – there’s better options out there. Just add a little note in your statement and add another fee every time they feel like it. The charges apparently relate to some crappy listing, and EVO directly withdrew $2,552 from our bank account over 2013. You can have a tenth of your limit. The only person who kept badgering me was her regional sales manager, [name removed]. They don’t send out statements. BEWARE! Numerous calls to the company and the salesman have provided no answers. I was just charged again today and have asked my bank to pursue fraud charges against them. Don’t forget to read the user-reviews in the comments section at the bottom. At this time, EVO Payments International only scores a mediocre 3 out of 5 stars. I will voice on every outlet possible until my funds are returned and if not by the end of the month will be filing a lawsuit if anyone else wants to join in that has suffered due to this blanket withholding. In this case, it appears that EVO’s high complaint volume and a low percentage in resolving those complaints to the satisfaction of the customer weighed against it heavily enough to lower the company’s overall rating. have not used it for about two years. Have frozen two of my accounts, held my funds for 30+ days, almost shutting down my entire business. About EVO Payments. Where did they get all this incorrect information? I only used them for a month.. horrible stunner service. Our credit card readers have been buggy, and prone to disfunction. I had signed up with them. The company discloses no information whatsoever on its website about its processing rates, account fees, or contract terms. **BEWARE ** Been there. When she does respond its to tell me that she has not received any of the requested information. They are a nightmare to work with. Il tuo contenuto verrà visualizzato a breve. !Kip Dixon (Partner)Dixon Mechanical Electric LLC. But they keep charging me 20/month even after closure. I did .. then they said they need a signed letter .. Seriously?30 years in business..accepted AE all of those years..the machine was not set up to accept AE and we would have to call them personally and set it up. 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